PRIVACY & COOKIES

elevenses coffee roasters are committed to protecting and respecting your privacy.  This policy (together with our terms of use) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed.  Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting elevensescoffeeand.co.uk you are accepting and consenting to the practices described in this policy.

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Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.  

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

 

INFORMATION WE MAY COLLECT FROM YOU

You may give us information about you by filling in forms on our website elevensescoffeeand.co.uk or by corresponding with us by phone, email or otherwise. This includes information you provide when you register to use our site, subscribe to our service, search for a product, place an order on our site, and when you report a problem with our website. The information you give us may include your name, address, email address and phone number, financial and debit/credit card information, personal description and photograph.

 

INFORMATION WE COLLECT ABOUT YOU

With regard to each of your visits to our site we may automatically collect the following information:  technical information, including the Internet protocol (IP) address used to connect your computer to the internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;  information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page.

 

COOKIES

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site.

 

YOUR COOKIE SETTINGS ON THIS WEBSITE

You can completely disable cookies in your browser at any time. 

Please be aware that if you change your settings and block certain cookies, you will not be able to take full advantage of some features of our site, and we might not be able to provide some features you have previously chosen to use.

 

USES MADE OF THE INFORMATION

We use information held about you in the following ways:  to carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us; to provide you with information about other goods, services and events we offer that are similar to those that you have already purchased or enquired about.

 

WHERE WE STORE YOUR PERSONAL DATA

The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff maybe engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. Elevenses coffee roasters will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy. All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted [using SSL technology]. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

 

HOW WE COMMUNICATE WITH YOU

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our Terms & Conditions (user agreement), applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

 

WITHDRAWING CONSENT FOR US TO COLLECT & HOLD PERSONAL INFORMATION

If you no longer wish us to process your data, please send us a message on the Contact page of this website.

 

PRIVACY POLICY UPDATES

We reserve the right to modify this Privacy Policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

 

ACCESS TO INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us using the form on the Contact page of this website.

 

CONTACT

Questions, comments and requests regarding this Privacy Policy are welcomed and should be sent via the Contact page of this website.

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This policy was created on the 1st December 2021 & updated on 26th September 2023